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Town of Chatham News & Updates

Posted on: January 20, 2023

Water Billing Overlap

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On May 26, 2022, the Town of Chatham Treasurer’s office as well as other Town offices were given notice by the current Vendor being utilized for all bill printing needs that they were no longer offering printing services. Municipalities we are bound to adhere to the laws of procurement, MGL Chapter 30B when seeking on services with a cost of $10,000.00 or more.  In this case, the bid process to procure a replacement vendor for printing services took three months.  The Town of Chatham contracted with a new Vendor in September and after two months of set-up and test files, we were able to resume issuing bills.   

In order to get back on track with Utility billing schedule, the Treasurer’s office in conjunction with the Water Department issued water bills as follows.

September Billing (Route 3,4,5,6,19)

Issue Date - December 20, 2022

Due Date - January 19, 2023 

Meter Reading – 6/6/2022-9/9/2022


October Billing (Route 1,2,15,16,17)

Issue Date – December 29, 2022

Due Date – January 30, 2023

Meter Reading – 7/6/2022-10/6/2022


November Billing (Route 7,8,9,10,11,12,13,14,18)

Issue Date – January 6, 2023

Due Date – February 2, 2023

Meter Reading – 8/2/2022-11/7/2022


December Billing (Route 3,4,5,6,19)

Issue Date – January 13, 2023

Due Date – February 13, 2023

Meter Reading – 9/9/2022-12/19/2022

The December billing for routes 3,4,5,6 and 19 was issued before the September bill’s due date for the same route.  Therefore, due to the overlap in time frame, the billing system is seeing the September bill as being late when it is not.  In some cases, the billing system added interest to the September bill as it projected out to the due date of February 13, 2023.

If you are a water customer who received a bill issued on January 13, 2023, with a due date of February 13, 2023, your bills is reflecting a past due balance with interest due for the prior September billing, and you are located within the water route specified, you do not owe the interest.  Further, if you have paid your bill that was due on January 19, 2023 and it appears on the new bill, you should only pay the New Charges.

Any questions should be directed to the Treasurer/Tax Collector’s office at 508-945-5108.

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